IT Cost Management

2020/02/04 - Monocle Research Department

Historically, IT functioned as a stand-alone, shared-service unit that supported organisations in achieving their business goals. Today it is considered the foundation upon which companies run their operations and build their customer-centric services. To become truly customer-centric, organisations require cutting-edge technologies that can efficiently and effectively utilise their data assets. IT has thus become a critical component for revenue generation and business performance, as well as providing companies with a differentiating factor amongst competitors.

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