MONOCLE INSIGHT

Robotic Process Automation

Insights>Robotic Process Automation

The theoretical concept of Robotic Process Automation (RPA) is not new to large banks and insurance firms. Most organisations have already embarked, in some form or another, on their own RPA journeys, utilising various software vendors and a variety of organisational implementation approaches. The primary challenge that many organisations face is often in identifying the areas and tasks within the business where RPA can be implemented, applied and scaled to achieve the most value.

When RPA is implemented in areas of the organisation that are not wholly suitable to this very specific type of automation, the organisation can end up spending an increasing amount of time and money on the maintenance and troubleshooting of their automated robotic processes, quickly negating any benefits of implementing RPA in the first place.

In this research paper, we outline, through a unique Five-Stage Implementation Plan, how RPA can be scaled and embedded in the organisation to guarantee improved efficiency in process execution, alleviating skilled employees from performing mundane, time-consuming tasks and ensuring that an RPA project achieves the return on investment it deserves.