Customer experience improvement and shareholder value optimisation almost always feature as top goals for any executive in a large organisation. These goals are shared across different functions and divisions and big ambitious strategies are formulated to meet them. However, in practice and in the day-to-day running of the organisation, the actions of those tasked with reaching these goals are not always aligned, especially with respect to becoming cost efficient, with the aim of allocating available funds where they are needed most – the continuous improvement or transformation of the business.
The key for any business to grow sustainably is to continuously innovate and to stay ahead of the curve when it comes to technological changes, industry disruptors and ever-increasing competition in the market. This focus on innovation and improvement informs the Transform The Business (TTB) activities of the organisation and must be allocated adequate funding to be successful. However, most businesses struggle to limit their everyday operational expenses – the Run The Business (RTB) costs. Whilst there are numerous reasons for this, such as the rapidly increasing costs of labour and utilities, as well as currency depreciation, the inability to provide transparency in the costs and cost allocation methodologies is one of the single biggest contributing factors to RTB costs.
A lack of cost transparency has several negative side effects which must be examined in the context of a shared services provider on the one hand (e.g. Information Technology, Finance, HR and Marketing), and the shared services consumer on the other.
Download the full research paper to learn about the negative side effects that arise from a lack of transparency, as well as how to create organisational value through cost transparency.
3 Lower Road,
301 New Cumberland,
163 Beach Road,
4 Lombard Street,
Phone:+27 11 263 5800
Fax: +27 11 263 5811
Phone:+27 (0) 82 952 1415
Phone:+44 (0) 2071 902 990